Privacy Policy

Who is responsible

Sequana PI Agency, Paris, France, is responsible for the information described here. Privacy questions and rights requests can be sent to [email protected].

Information we receive

• Appointment, enquiry, and support details you choose to submit, such as your name, email, phone number, preferred date, service purpose, support topic, and message.
• Limited technical and security information processed by our hosting, network, and abuse-prevention providers, such as IP address, request time, and error logs.
• For Fingerprint Navigator tool calls: the country, requesting authority, non-personal wording of the requirement, service choice, language, and scheduling preferences you provide.

Information the Navigator does not need

Do not send passport images, fingerprint images, completed fingerprint cards, case numbers, visa application numbers, addresses, names, email addresses, or phone numbers to the Navigator. Its public MCP tools are designed not to request those fields.

Sequana apps for iOS, iPadOS, and macOS

The Sequana apps are invite-only case-collaboration tools for private investigators and other people working with Sequana on a case. When access is needed for that work, Sequana provides an account with permissions limited to the user’s role and matters. The apps do not offer public account registration. Sign-in uses the issued Sequana account and an email verification code.

• Account and authentication data: your email address, name, Sequana user identifier, assigned role, session information, and sign-in events. We receive these through the sign-in process and our authentication provider, Clerk.
• Operational data: the cases, client and subject details, contact information, assignments, notes, attachments, schedules, timesheets, intake requests, and related professional content that you enter, upload, edit, or are permitted to retrieve from the Sequana service.
• Device and service data: IP address, request times, app and operating-system information included in network requests, and limited security or error logs. If you allow notifications, we also receive an Apple Push Notification service token, platform, and delivery environment.
• Local data: the apps download records that your role permits and keep a local cache so supported work can continue between synchronizations. Structured synchronized data is stored in an encrypted, per-user database whose key is held in the device Keychain. Attachments you choose to download are kept in the app’s system cache.

How the Apple-platform apps use data

The apps do not use third-party advertising or analytics SDKs, advertising identifiers, or cross-app tracking, and Sequana does not sell app data. The apps request notification permission only when notifications are available; you can withdraw it at any time in the device’s system settings.

• To authenticate you, apply role-based access controls, and keep your session secure.
• To display, create, edit, synchronize, and recover authorized casework, notes, timesheets, intake records, and attachments across the Sequana service.
• To send optional operational notifications, such as a new intake request, after you grant notification permission.
• To maintain security, prevent abuse, diagnose failures, provide support, and comply with professional and legal obligations.

How we use information

• To answer enquiries and assess whether we provide the requested fingerprint service.
• To process and confirm appointment requests.
• To protect the service, diagnose errors, prevent abuse, and meet legal obligations.
• To improve service instructions using aggregated, non-identifying patterns.

Sharing and international processing

We use service providers for authentication (including Clerk), Apple push notifications, hosting, database and encrypted file storage, security, real-time delivery, and communications. They receive only the information needed to provide those functions and must provide the same or an equivalent level of protection described in this policy and required by applicable law. We may also disclose information when required by law. Some providers may process information outside France or the European Economic Area under applicable transfer safeguards.

Retention, consent, and deletion

We keep enquiry, appointment, and support records only for as long as needed to handle the request and meet applicable legal, accounting, security, or dispute-resolution obligations. Account and operational records are kept while they are needed for the account, engagement, or case and afterwards only for applicable professional, contractual, security, dispute-resolution, or legal retention requirements. Technical logs are retained according to the shortest practical settings available from the relevant provider. We do not use the Navigator to create a database of passport or fingerprint images.

Signing out of a Sequana app unregisters its push token and deletes its local synchronized database, encryption key, downloaded attachment cache, and any unsynchronized edits from that device. Deleting the app also removes its local app data through the operating system. You can withdraw notification consent in iOS, iPadOS, or macOS settings.

Sequana app accounts are issued to authorized users rather than created publicly in the app. To request account deactivation or deletion, or deletion of associated personal data, email [email protected]. We will delete or anonymize information unless we must retain it for a legal or professional obligation, protection of rights, security, or an active matter; where retention is required, we restrict further use to that purpose.

Your rights

Depending on the applicable law, you may ask to access, correct, delete, restrict, or obtain a copy of your personal information, or object to certain processing. Contact [email protected]. You may also contact the CNIL, the French data-protection authority.

Changes

We may update this policy when the service or its providers change. The date at the top identifies the current version.